At Dylan Auto, your satisfaction is our top priority. We strive to ensure a seamless shopping experience, including a straightforward returns and refunds process. Please review our policy below.

Return Policy

If the product you receive does not meet your expectations, you have 30 days from the purchase date to return it for a refund. To be eligible, the item must be in its original condition, unworn, unwashed, and with all tags intact.

Return Process:

1. Contact Customer Support: Email us at support@dylanauto.com to obtain a return authorization number and instructions.
2. Ship the Return: You are responsible for return shipping costs. We recommend using a trackable shipping method.
3. Refund Processing: Once we receive and verify the returned item, we will process your refund. Please note that original shipping fees are non-refundable. Refunds will be issued to your original payment method and may take some time to reflect in your account.

Refund Policy

We accept refund requests under the following conditions:

• Damaged or Poor-Quality Printed Item: If the item is defective or has poor printing quality, we will offer a replacement or refund.
• Wrong Item Sent: If you receive an incorrect product, we will send you the correct item.
• Wrong Size Shipped: If the size you receive is different from what you ordered, we will send the correct size.
• Item Not Received: If you do not receive your order within 30 days (US orders) or 60 days (international orders), you are eligible for a refund.
• Once a go-back is permitted and the object is obtained in its authentic condition, we are able to process your refund within 7-10 commercial enterprise days. The refunded quantity might be credited back to your authentic charge method.

Unaccepted Cases for Refund/Resent:

• The customer orders the wrong size (please refer to our size chart before purchasing).
• Incorrect shipping address provided by the customer.
• Order modifications or address changes after the product has been printed and shipped.
• The customer returns the product without contacting customer service.
• The product has been washed or worn, or more than 7 days have passed since delivery.

Order Modifications & Cancellations

You may modify or cancel your order within 6 hours of placing it by contacting our customer service. After this window, the order enters production and cannot be changed.

Damaged or Incorrect Order Resolution

If you receive a damaged or incorrect item, please contact us at support@dylanauto.com with your order number and clear photos showing the issue. We will arrange for a replacement or refund promptly.

Contact Information

For any questions or concerns regarding returns and refunds, reach out to us:

Email Support: support@dylanauto.com

Address: 520 Regency Cir., Vacaville, CA 95687, United States

Thank you for choosing Dylan Auto. We appreciate your trust and look forward to serving you!